Key Responsibilities

1.Manage all customer interactions as rostered within parameters

- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible prospect
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
- Manage outbound campaigns as per business requirement
- Increase, develop and retain customer base through relationship building and service
- Follow all contact center policies, procedures, code of conduct and legislative requirements

· Skills & Competencies

- Speak local language
- Basic computer knowledge
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail
- Service mindset

📌 Advisor Contact Centre (Ahmedabad)
🏢 Reliance Jio
📍 Ahmedabad