Telecaller (Admissions Department)

Organization: Siva Sivani Institute of Management (SSIM)

Location: Hyderabad, Telangana

Department: Admissions

Designation: Telecaller – Admissions

Employment Type: Full-Time

Reporting To: Admissions Manager / Head – Admissions

About SSIM

Siva Sivani Institute of Management (SSIM), Hyderabad, is a reputed business school committed to developing future business leaders through quality management education, industry-oriented learning, and holistic student development.

We are looking for enthusiastic, confident, and result-oriented Telecallers to join our Admissions Department and support student recruitment and admission activities.

Job Summary The Telecaller will be responsible for connecting with prospective students and parents, generating interest in SSIM's management programmes, explaining programme details, following up on admission enquiries, and guiding prospective applicants throughout the admission process.

The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to convert prospective student enquiries into admission applications and enrolments.

Key Responsibilities

- Lead Calling & Enquiry Management

· Make outbound calls to prospective students from various enquiry databases and marketing campaigns. · Respond to incoming admission enquiries through calls and other communication channels.

· Understand students' educational backgrounds, career aspirations, and programme preferences.

- Programme Counselling

· Provide accurate information about SSIM's PGDM/MBA-related programmes, specializations, eligibility criteria, admission process, fee structure, and campus facilities. · Explain the perks of pursuing management education at SSIM.

· Address queries from students and parents professionally.

- Follow-ups & Conversion

· Regularly follow up with interested candidates and parents. · Encourage prospective students to complete application forms and submit the required documents.





· Guide candidates through the admission process, entrance examination requirements, interviews, and subsequent admission formalities, as applicable.

· Work towards achieving daily, weekly, and monthly calling and admission conversion targets.

- Database & CRM Management

· Maintain accurate records of calls, student enquiries, follow-ups, and admission status. · Update lead information in the CRM or admission database.

· Track prospective students at different stages of the admission funnel.

- Coordination & Reporting

· Coordinate with the Admissions, Marketing, and Outreach teams. · Share regular updates on student interest, feedback, and conversion status.

· Participate in admission campaigns, education fairs, open houses, and other student engagement activities when required.

Required Skills & Competencies

· Excellent verbal communication skills in Telugu, English, and Hindi.

· Strong interpersonal and convincing skills.

· Ability to engage effectively with students and parents.

· Good telephone etiquette and active listening skills.

· Target-oriented approach with a focus on lead conversion.

· Basic computer knowledge, MS Office, Excel, and CRM tools.

· Good follow-up, coordination, and time-management skills.

· Positive attitude, patience, and willingness to learn.

Educational Qualification & Experience

· Qualification: Any Graduate (preferred).

· Experience: 0–3 years in telecalling, admissions counselling, education sales, customer service, or related fields.

· Freshers with excellent communication skills and a strong interest in student counselling may also apply.

Ideal Candidate Profile

We are looking for a self-motivated individual who enjoys interacting with students and parents, understands the importance of higher education, and can effectively communicate the value of management programmes. The candidate should be proactive in following up with prospective students and committed to achieving admission targets.

Pay: Up to ₹25,000.00 per month

Work Location: In person

📌 Admission Executive (tele-caller) (Kompally)
🏢 SIVA SIVANI INSTITUTE OF MANAGEMENT
📍 Kompally