Role & responsibilities

We are looking for a highly driven and result-oriented Central B2C Admissions Counsellor with a strong background in Early Years education and proven experience in selling preschool or early childhood education enrollments.

The candidate will be responsible for managing incoming parent inquiries generated through digital marketing, website leads, calls, and WhatsApp. The role requires excellent communication, consultative selling, follow-up discipline, and the ability to convert prospective parents into confirmed admissions.

This role is strictly for candidates with prior Early Years / Preschool industry experience and a demonstrated track record of enrollment sales.

Key roles & responsibilities:

1. Lead Management & Parent Engagement

- Handle incoming B2C inquiries received through phone calls, WhatsApp, website, and digital campaigns.
- Connect with prospective parents promptly and understand their child's age, educational needs, and admission requirements.
- Maintain a high level of responsiveness and ensure no qualified lead goes unattended.
- Build trust and establish robust relationships with prospective parents.

2. Counselling & Sales Conversion

- Explain the organization's Early Years curriculum, teaching methodology, pedagogy, programs, and key differentiators.
- Clearly communicate admission processes, fee structures, payment plans, and other relevant information.
- Understand parent concerns and effectively address objections related to fees, curriculum, location, and admission decisions.
- Drive conversions through structured follow-ups, persuasive communication, and consultative selling.
- Take ownership of the complete sales cycle,



from the first inquiry to admission confirmation and payment collection.

3. Center Tour & Admission Coordination

- Schedule physical center visits and school tours for interested parents.
- Coordinate with respective center teams to ensure a smooth and engaging parent visit experience.
- Follow up with parents post-tour to understand feedback and drive admission closures.
- Ensure timely collection of registration fees, admission fees, and other applicable payments.

4. Sales Tracking & Reporting

- Maintain accurate lead records, follow-up schedules, and conversion status in the CRM.
- Track daily calls, WhatsApp engagements, parent visits, follow-ups, and admissions.
- Consistently achieve assigned monthly enrollment and revenue targets.
- Share daily and weekly sales performance reports with the reporting manager.
- Identify conversion gaps and proactively implement strategies to improve lead-to-admission ratios.

Candidate Profile & Eligibility

Mandatory Requirements:

- Graduate in any discipline; a background in Early Childhood Education, Education, or related fields is preferred.
- Prior experience working in the Early Years / Preschool / Nursery / Kindergarten industry is mandatory.
- Proven experience in B2C admissions counselling and enrollment sales within the Early Years segment.
- Demonstrated track record of achieving admission or enrollment targets.
- Strong understanding of preschool curriculum, early childhood development, and parent expectations.
- Excellent verbal communication and persuasive selling skills.
- Hands-on experience with phone-based sales, WhatsApp counselling, lead management, and CRM systems.
- Ability to manage high-volume inquiries and drive conversions within defined timelines.

📌 Admission Counsellor (Gurugram)
🏢 TOT Schools Learning Solutions
📍 Gurugram