- Experience in Domestic IT Recruitment, Staffing, and Client/Account Management with enterprise IT clients
- Manage client relationships, drive recruitment delivery, ensure SLAs/TATs, coordinate recruitment teams, handle escalations, and monitor account performance
Role Overview We are looking for an experienced qualified with strong exposure to Domestic IT Recruitment, Staffing and Client/Account Management. The role will involve managing enterprise client relationships, recruitment delivery, SLAs/TATs, client escalations and coordinating with recruitment teams to achieve account-level hiring targets.
The ideal candidate should have experience in handling enterprise IT clients, managing recruitment teams, driving hiring volumes and maintaining long-term client relationships. Exposure to Contract Staffing, C2H and Permanent IT Hiring will be an added advantage.
Key Responsibilities
- Manage and strengthen relationships with key domestic IT clients.
- Handle client requirements and drive end-to-end recruitment delivery.
- Ensure agreed SLAs, TATs, quality and hiring targets are achieved.
- Coordinate with recruitment teams for sourcing, screening and candidate submissions.
- Monitor account performance, productivity, closures and recruitment metrics.
- Manage client escalations and stakeholder relationships.
- Prepare and present recruitment MIS and account performance updates.
- Identify opportunities for account growth, additional hiring and cross-selling.
- Lead and coordinate recruiters to achieve client/account-level targets.