Role: Admission Counsellor / Inside Sales

Mode: WFO ( Work From Office )

Industry Type: EdTech / E-Learning

Functional Area: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: BD / Sales

Experience Required: 1-2 years

Role Summary

Digital Nest is looking for a Sales Specialist who can manage high-quality B2C admissions conversations, handle complex objections, run structured sales cycles, and consistently close revenue. This role requires someone with strong consultative selling skills, excellent communication, and the ability to understand learner needs deeply. You will be responsible for revenue generation, pipeline management, and ensuring a seamless admissions experience from the first call to enrollment.

You must be comfortable handling large lead volumes, managing multiple follow-up cycles, and closing high-ticket programs.

Key Responsibilities

1. Lead Management & Conversion

- Manage and convert inbound & outbound leads across multiple programs.
- Conduct structured counselling calls to understand learners goals, challenges, and interests.
- Recommend the right Digital Nest programs using a consultative approach.
- Convert leads into enrollments through strong follow-up discipline and negotiation skills.

2. Counselling & Customer Engagement

- Provide detailed information to prospective learners through calls, WhatsApp, email, and chat.
- Build strong rapport and drive trust-based conversations.
- Handle objections tactfully and guide learners toward informed decisions.

3. Sales Funnel Ownership

- Own the complete admissions funnel: inquiry counselling follow-up conversion handover.
- Ensure consistent follow-ups across WhatsApp, calls, and CRM tasks.
- Track the movement of every lead and ensure no drop in communication.

4. CRM & Data Management (LeadSquared)

- Update all conversations, lead stages, and notes in real-time.
- Maintain 100% CRM hygiene for accurate pipeline visibility.
- Use CRM analytics to refine follow-ups and lead prioritization.

5.



Revenue & Target Achievement

- Achieve weekly, monthly, and quarterly revenue and enrollment targets.
- Run structured call cycles to maximize conversions.
- Identify referral opportunities and expand lead pipelines.

6. Objection Handling & Negotiation

- Handle pricing conversations, comparisons, objections, and

competitor-related queries.
- Proactively manage dropout risks with strong communication.
- Ensure learners have clarity and confidence throughout the decision-making process.

7. Coordination & Handover

- Maintain consistent communication with learners until onboarding.
- Coordinate with the operations team to ensure a smooth post-enrollment transition.
- Maintain strong relationships with repeat/referral learners.

Skills Required Communication & Personality

- Excellent spoken and written English.
- Confident, approachable, and persuasive communication style.
- Vibrant personality with the ability to engage different learner types.

Sales Capability

- Robust understanding of B2C sales cycles.
- Ability to conduct consultative conversations and tailor pitches.
- Strong objection handling, negotiation, and closing skills.

Customer-Centric Approach

- High empathy and patience while dealing with diverse learners.
- Passion for delivering world-class customer service.
- Ability to handle pressure and work in fast-paced environments.

Work Discipline

- High consistency in follow-ups and CRM updates.
- Strong time management and task prioritization.
- Target-driven mindset with the ability to exceed expectations.

Technical Skills

- Basic MS Office skills (Excel, Word, Outlook).
- Experience using CRM tools (LeadSquared preferred).

Education

- Undergraduate or Postgraduate degree in any discipline.
- Additional certifications in Sales or Communication are a plus.

Key Skills B2C Sales, Inside Sales, Admission Counselling, Tele-Sales, Consultative Selling, Pipeline Management, Objection Handling, Public Speaking, Communication Skills, Presentation Skills, Target-Driven, Interpersonal Skills, Rapport Building, Negotiation, Customer Success.

📌 Academic Counsellor (Hyderabad)
🏢 Digital Nest
📍 Hyderabad