Description

- Lead the Integration AMS / Production Support track across SAP PI/PO, SAP CPI, Apigee, MOVEit, and related integration technologies.
- Manage L2/L3 production support, ensuring timely resolution of incidents and service requests within agreed SLAs.
- Provide technical leadership for troubleshooting interface failures, message errors, API issues, connectivity problems, and file-transfer failures.
- Oversee integration monitoring and operational health checks to maintain availability and stability of production interfaces.
- Lead major/critical incident resolution, coordinating with application, infrastructure, network, security, and vendor teams.
- Own Problem Management and Root Cause Analysis (RCA) for major and recurring integration issues.
- Identify recurring incidents and drive permanent fixes, preventive actions, and ticket-volume reduction.
- Manage minor enhancements and small change requests, including analysis, estimation, development coordination, testing, deployment, and validation.
- Review integration solutions and technical changes to ensure adherence to integration standards, supportability, and best practices.
- Coordinate production releases and changes, ensuring appropriate testing, approvals, deployment, rollback, and post-production validation.
- Track operational metrics covering incidents, service requests, problems, changes, enhancements, SLA performance, aging, and backlog.
- Drive continuous service improvement, including automation, enhanced monitoring, proactive alerting, and operational process improvements.
- Act as the primary Integration track point of contact for client stakeholders,



application teams, technical teams, and delivery management.
- Lead, mentor, and coordinate the integration support team, including work allocation, technical guidance, knowledge management, and cross-skilling.

Provide regular operational reporting and governance updates, highlighting service performance, recurring issues, risks, dependencies, escalations, and improvement initiatives.

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 584611
- Project Location 1 : Pan India
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : Gavin Francis Anthony Fernandes [[email protected]]
- Relevant Experience : 8+ years of hands-on expertise in SAP PI/PO and SAP CPI integrations
- Mandatory skills : Candidate should have extensive project experience on SAP PI/PO and SAP CPI integrations and have relevant certifications.
- Desired skills : Excellent problem-solving, analytical, and communication (written and verbal) skills, with a proven ability to work with cross-functional global teams and clientsThey should also be familiar with related integration technologies covering API management and File transfers
- Domain (Industry) : Specialty Chemicals & Advanced Materials Manufacturing
- BGC (Before onboarding / After onboarding) : PostOB
- Total Experience (Ex. 5-7 Years) : 10+ years of IT/integration experience
- BGC Details : NA
- BGC Vendor : NA
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 2 pm to 11 pm IST
- Shift Timings : Afternoon

📌 584611 - SAP PI/PO Integration Lead - India - EAIS
🏢 Trigent Software
📍 India