Description

Role Summary:

Provide L1 application support for the Data Historian (DH) deployed across multiple manufacturing sites. Ensure reliable data acquisition, application availability, timely incident resolution, and compliance with GxP requirements.

Key Responsibilities:

· Provide L1 support for the DH system across multiple sites.

· Troubleshoot data acquisition issues, User access issues, PI Interface failures, OPC connectivity, and Kepware communication.

· Support PI Data Archive, PI Asset Framework (AF), PI Vision, RtReports, and associated components.

· Monitor application health, investigate incidents, and coordinate resolution with Site IT, Business, Engineering, and Global IT teams.

· Manage incidents and service requests through ServiceNow, following approved procedures and escalation paths.

· Follow GxP, data integrity, and change control requirements.

· Maintain troubleshooting guides, technical documentation, incident records, and support reports.

Key Skills and Experience:

· Hands-on experience with AVEVA PI System / OSIsoft PI Historian.

· Knowledge of PI Data Archive, PI AF, PI Vision, RtReports, and PI Interfaces.

· Experience troubleshooting OPC DA/UA, Kepware, and PLC/DCS data connectivity.

· Working knowledge of Windows Server, networking, Windows services, and basic SQL.

· Understanding of GxP environments,



computer system validation, and change control.

· Experience with ServiceNow and incident management processes.

· Robust analytical, troubleshooting, documentation, and cross-functional collaboration skills.

Experience:

3–5 years of experience in Industrial Data Historian support, with knowledge of AVEVA PI System, and pharma manufacturing systems. Experience in troubleshooting, incident management, and supporting multiple sites is preferred.

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 583268
- Project Location 1 : Pan India
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : Rashmi Jha
- Relevant Experience : 3-5 years
- Mandatory skills : • Industrial Data Historian Support • AVEVA PI System • Pharma Manufacturing Systems
- Desired skills : Experience in troubleshooting, incident management, and supporting multiple sites is preferred
- Domain (Industry) : Pharma
- BGC (Before onboarding / After onboarding) : HybridOB
- Total Experience (Ex. 5-7 Years) : 3-5 Years
- BGC Details : -
- BGC Vendor : -
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 6AM-2PM or 2PM to 11PM
- Shift Timings : Others

📌 583268_DH Support Engineer (India)
🏢 Trigent Software
📍 India