Description

The ServiceNow Performance Analytics SME will design, develop, and maintain enterprise-grade dashboards, scorecards, KPI frameworks, reports, and automated reporting solutions. The ideal candidate will have robust expertise in ITAM, CMDB, Software Asset Management (SAM), software compliance, and service management reporting.

This role requires extensive experience in ServiceNow Performance Analytics, dashboard development, data modelling and automated reporting.

- Design and develop ServiceNow Performance Analytics solutions, including KPIs, indicators, breakdowns, scorecards, widgets, and dashboards.

- Create executive, operational, governance, and compliance dashboards across ITAM, CMDB, Software Asset Management, and Service Management domains.

- Develop trend, forecasting, benchmarking, and historical reporting capabilities.

- Build business service-level reporting frameworks aligned with organisational objectives.

- Develop dashboards for software license compliance, license utilisation and optimisation, EOL/EOS tracking, software spend visibility, vendor compliance, and SaaS consumption analytics.

- Produce audit-ready compliance reports and executive scorecards.

- Establish governance reporting aligned with CSDM and CMDB maturity objectives.

- Automate report generation, scheduling, distribution, and notifications.

- Design reusable reporting frameworks and automated data collection mechanisms.
- Improve reporting efficiency through workflow automation and data quality checks.
- Collaborate with ITAM, CMDB, Infrastructure, Security, Operations, Audit, and Service Management teams.




- Facilitate reporting workshops and KPI definition sessions.
- Define Performance Analytics development standards and reporting governance.
- 7-10 years of ServiceNow development experience.

- 5+ years of hands-on ServiceNow Performance Analytics experience.

- Strong expertise in Performance Analytics, Reporting and Dashboards,

- Advanced knowledge of indicators, automated indicators, formula indicators, breakdown sources, interactive filters, Analytics Hub, and Dashboard Designer.

- Strong understanding of the ServiceNow data model and

- Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.
- Experience with Power BI and enterprise reporting tools is advantageous.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)

ITIL Foundation

ServiceNow Certified System Administrator (CSA)

Technical Leadership, Stakeholder Management

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 574908
- Project Location 1 : KRNK | BANGALORE
- Project Location 2 : MAH | PUNE
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : Seema.singh
- Relevant Experience : 5
- Mandatory skills : ServiceNow Certified System Administrator (CSA
- Desired skills : Technical Leadership, Stakeholder Management
- Domain (Industry) : FS
- BGC (Before onboarding / After onboarding) : PostOB
- Total Experience (Ex. 5-7 Years) : 7
- BGC Details : NA
- BGC Vendor : Nascom
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 7:30 TO 4:30 IST
- Shift Timings : Others

📌 574908_ServiceNow Certified System Administrator (India)
🏢 Trigent Software
📍 India