Description

Lead support and enhancement activities for ServiceNow ITOM modules, including:

- Discovery
- Service Mapping
- Event Management
- Cloud Discovery (AWS/Azure/GCP)
- CMDB & Data Management
- Perform hands-on configuration and development for ITOM use cases:
- Business Rules, Client Scripts
- Flow Designer automation
- Manage and maintain ServiceNow Discovery:
- Configure discovery schedules, patterns, and probes
- Troubleshoot identification and classification issues
- Optimize credential usage and MID Server performance
- Design and maintain Service Mapping:
- Create and manage application services
- Define service maps using top-down and tag-based approaches
- Ensure service visibility and dependency accuracy
- Implement and enhance Event Management:
- Configure event rules, alert correlation, and suppression
- Reduce noise and improve alert quality
- Integrate monitoring tools (e.g., Azure Monitor, SolarWinds, SCOM, Dynatrace, etc.)
- Ensure CMDB health and data quality:
- Manage CI relationships and lifecycle
- Support reconciliation and identification rules
- Align CMDB with CSDM standards
- Develop automation using:
- Flow Designer
- Integration Hub
- Orchestration workflows
- Build and support integrations with external systems using:
- REST/SOAP APIs
- MID Server
- Monitoring and cloud platforms
- Perform data operations including:
- Data imports (Import Sets, Transform Maps)
- Data validation and cleanup
- Strong hands-on experience in ServiceNow ITOM modules:
- Discovery, Service Mapping, Event Management
- Experience with:
- MID Server configuration and troubleshooting
- Integration with monitoring tools and cloud platforms
- Good understanding of:
- CMDB, CSDM framework
- Infrastructure components (servers, network, cloud)




- Hands-on experience in:
- Flow Designer, Integration Hub
- REST/SOAP API integrations
- Experience in troubleshooting discovery issues and CMDB data inconsistencies
- Knowledge of cloud platforms (Azure/AWS/GCP) is an added advantage
- Familiarity with AIOps and event correlation concepts

Enable Skills-Based Hiring No ECMS REQ IDAdditional Details

- ECMS REQ ID : 448152Y26
- Project Location 1 : Pan India
- Project Location 2 : (No Value)
- Project Location 3 : (No Value)
- Project Location 4 : (No Value)
- Delivery SPOC : Balaji_balu
- Relevant Experience : 8 to 10 years
- Mandatory skills : • Lead support and enhancement activities for ServiceNow ITOM modules, including:• Discovery• Service Mapping• Event Management• Cloud Discovery (AWS/Azure/GCP)• CMDB & Data Management• Perform hands-on configuration and development for ITOM use cases:• Business Rules, Client Scripts• Flow Designer automation• Manage and maintain ServiceNow Discovery:• Configure discovery schedules, patterns,



and probes• Troubleshoot identification and classification issues• Optimize credential usage and MID Server performance• Design and maintain Service Mapping:• Create and manage application services• Define service maps using top-down and tag-based approaches• Ensure service visibility and dependency accuracy• Implement and enhance Event Management:• Configure event rules, alert correlation, and suppression• Reduce noise and improve alert quality• Integrate monitoring tools (e.g., Azure Monitor, SolarWinds, SCOM, Dynatrace, etc.)• Ensure CMDB health and data quality:• Manage CI relationships and lifecycle• Support reconciliation and identification rules• Align CMDB with CSDM standards• Develop automation using:• Flow Designer• Integration Hub• Orchestration workflows• Build and support integrations with external systems using:• REST/SOAP APIs• MID Server• Monitoring and cloud platforms• Perform data operations including:• Data imports (Import Sets, Transform Maps)
- Desired skills : • Robust hands-on experience in ServiceNow ITOM modules:• Discovery, Service Mapping, Event Management• Experience with:• MID Server configuration and troubleshooting• Integration with monitoring tools and cloud platforms• Good understanding of:• CMDB, CSDM framework• Infrastructure components (servers, network, cloud)• Hands-on experience in:• Flow Designer, Integration Hub• REST/SOAP API integrations• Experience in troubleshooting discovery issues and CMDB data inconsistencies• Knowledge of cloud platforms (Azure/AWS/GCP) is an added advantage• Familiarity with AIOps and event correlation concepts
- Domain (Industry) : NA
- BGC (Before onboarding / After onboarding) : PostOB
- Total Experience (Ex. 5-7 Years) : 8 to 10 years
- BGC Details : NA
- BGC Vendor : NA
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 2.00 PM to 11.30PM
- Shift Timings : Others

📌 448152_ServiceNow Discovery (India)
🏢 Trigent Software
📍 India