The Basics : Team : Customer Support

Experience : 2 - 4 Years

Location : Mumbai - Andheri East - Introduction

$11 trillion of money flows every year between companies in India. It typically takes an average of 70 days for a business to get paid, and this number is increasing by ~5% every year. Formal funding options remain limited, covering less than 5% of the addressable market.

At CashFlo , we are building India’s largest B2B Payments Platform , transforming how businesses pay and get paid. Our award-winning platform processes ₹20,000+ Crores of invoices every month , serving 300,000+ MSMEs and 1,200+ corporates , with 30+ lenders integrated into the ecosystem.

You will join a core team of ex-BCG, ISB, and IIM alumni, backed by Elevation Capital and General Catalyst , with deep lineage in financial services via our NBFC roots. We are a team of problem solvers building a technology-first company with a strong product mindset.

If you enjoy solving real customer problems, working across systems, and owning outcomes end-to-end — we want to talk to you. - Role Description

We are looking for a Forward Deployment Engineer to lead customer onboarding, deployments, and production support for the CashFlo platform.

This role sits at the intersection of engineering, customer success, and product , and requires strong technical depth combined with excellent communication skills. You will work directly with enterprise customers to ensure fast, reliable deployments and long-term technical success.

This is not a traditional support role — it’s a high-ownership, hands-on techno-support and deployment engineering role.

Key Responsibilities : Customer Deployment & Onboarding :





- Own end-to-end deployment of the CashFlo platform for enterprise customers- Configure integrations, workflows, and setting-specific setups
- Drive fast go-live and post-deployment stabilization

- Customer Interaction & Requirement Gathering :

- Act as the primary technical point of contact for customers- Understand customer business flows, data needs, and system constraints
- Translate requirements into clear technical inputs for Product and Engineering teams

Production Support (L1 & L2) :

- Handle L1/L2 production support for customer-reported issues- Debug data, integration, performance, and infrastructure issues
- Act as a technical escalation point during critical incidents

- Data & ETL Support :

- Understand and troubleshoot ETL pipelines and data workflows - Support ingestion, transformation, validation, and reconciliation of data
- Work with APIs, databases, and file-based integrations

- Product Feedback & Documentation :

- Share real-world customer feedback, gaps, and edge cases with Product teams
- Create deployment guides, runbooks, and internal documentation

Qualifications :

- 4-8 years of experience in customer-facing technical roles - Strong understanding of ETL pipelines and data workflows - Experience working with AWS, GCP, or Azure cloud environments- Knowledge of cloud networking fundamentals- Knowledge of Java - SprintBoot/Python, Postgres is a must.- Familiarity with SQL , APIs, monitoring, and logging tools- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills

- Nice to Have :

- Experience with SaaS, FinTech, or enterprise platforms
- Prior roles in Solutions Engineering, Deployment Engineering, or Technical Support (L2/L3)
- Startup or high-growth environment experience

📌 Customer Success Engineer (Mumbai)
🏢 CashFlo
📍 Mumbai