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Job Profile

Key Responsibilities

- Provide technical leadership for enterprise directory services platforms based on LDAP technologies, including Ping DS (formerly ForgeRock Directory Services), Ping Directory, Oracle DSEE, Microsoft Entra ID (Azure AD), and virtual directory solutions.
- Design, implement, administer, monitor, and optimize directory infrastructure, including replication topologies, indexing strategies, backups, disaster recovery, performance tuning, and capacity planning.
- Ensure Directory Services platforms remain secure, compliant, resilient, and highly available.
- Partner with Architecture, Security, and Infrastructure teams to evaluate, implement, and integrate new technologies and solutions.
- Drive modernization initiatives and proactively identify opportunities to improve performance, scalability, automation, and operational efficiency.
- Support business-critical production environments and lead the resolution of complex incidents and escalations.
- Conduct Root Cause Analysis (RCA), Problem Management activities, and implement preventive measures to improve service reliability.
- Develop and maintain architecture documentation, technical standards, requirements, network designs, roadmaps,



implementation plans, recovery procedures, rollback strategies, and disaster recovery solutions.
- Direct and support installation, configuration, maintenance, patching, and lifecycle management of directory service platforms.
- Demonstrate solid ownership and accountability by driving issues to resolution and leading technical initiatives across cross-functional teams.
- Mentor and provide technical guidance to junior engineers and team members.
- Participate in an on-call support rotation and perform maintenance, deployment, and upgrade activities during approved maintenance windows as required.

Required Technical Experience

- Advanced expertise with LDAP-based directory technologies, including Ping DS (ForgeRock Directory Services), Oracle DSEE, and other enterprise-grade directory solutions.
- Hands-on experience with public cloud platforms such as AWS and Azure.
- Strong experience administering Linux operating systems, including software installation, patching, troubleshooting, automation, and performance tuning.
- Strong scripting and automation skills using technologies such as Bash, PowerShell, Python, JavaScript, or similar languages.
- Software development experience with knowledge of Object-Oriented Programming (OOP), REST APIs, MVC architecture, and Java frameworks such as Spring.
- Strong understanding of networking concepts, including DNS, TLS/SSL, load balancers, reverse proxies,



and end-to-end encryption architectures.

Preferred Qualifications

- Foundational knowledge of Agentic AI concepts, frameworks, and emerging use cases, with an interest in leveraging AI-assisted capabilities to enhance identity operations, security, automation, and user experience.
- Working knowledge of Access Management and Identity Federation technologies, including Single Sign-On (SSO), SAML, OAuth 2.0, OpenID Connect (OIDC), Multi-Factor Authentication (MFA), LDAP integrations.
- Experience with enterprise identity platforms such as Ping Identity, ForgeRock, Okta, or Microsoft Entra ID.
- Experience implementing infrastructure-as-code, automation, and DevOps practices within identity and infrastructure environments.

Qualifications

- 5+ years of hands-on experience administering and supporting enterprise LDAP directory solutions such as Ping DS (ForgeRock Directory Services), Oracle DSEE, or other leading enterprise-grade directory technologies.
- Deep expertise in directory services engineering, architecture, troubleshooting, and operations.
- Hands-on experience with cloud infrastructure platforms such as AWS and/or Azure.
- Strong Linux administration experience, including deployment, patching, security, and operational support.
- Proficiency in one or more programming and scripting languages such as Python, Java, JavaScript, PowerShell, or Bash.
- Strong troubleshooting skills across IAM platforms, networking, web technologies, cloud services, and enterprise integrations.
- Excellent verbal and written communication skills with the ability to create technical documentation and present complex concepts to technical and non-technical audiences.
- Demonstrated ability to lead technical initia

📌 Job Title: Senior Engineer, Identity Access Management - Directory Services (Hyderabad)
🏢 Bristol-Myers Squibb
📍 Hyderabad