Req ID : 376430

We are currently seeking a Citrix L3 Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description : Overview

Key Responsibilities

- Engineering and Architecture
- Design, implement, and optimize Citrix XenApp/Virtual Apps architectures, multi-site/multi-zone deployments, and integration with identity, networking, and monitoring stacks.
- Lead version upgrades, migrations, and lifecycle planning across Citrix components and supporting infrastructure.
- Define standards and golden images for Citrix server builds, base OS hardening, packaging, and performance baselines.
- Platform Administration and Operations
- Manage Citrix databases: plan schema changes, coordinate maintenance, implement HA/DR, and ensure backup/recovery and performance.
- Implement and support Citrix Profile Management (UPM), SSON passthrough, and policy-driven user experience optimization.
- Oversee Citrix endpoint management: device enrollment, compliance policies, lifecycle management, and endpoint posture integration.
- Own capacity management (concurrency, licensing, CPU/RAM/IOPS), patching strategy, and proactive health checks for large-scale estates (1,400+ servers / 7,000+ users).
- Application Virtualization Enablement
- Establish packaging standards (MSI/App-V/MSIX/AppLayering), versioning, rollback, and deployment automation.
- Build runbooks and reference architectures for repeatable app onboarding and updates.
- Reliability, Security, and Support
- Lead L3 incident response and problem management, drive root cause analysis, and implement permanent fixes.




- Develop monitoring and observability for user experience (logon times, brokering, session stability), infrastructure KPIs, and alerting thresholds.
- Enforce security best practices: hardening, least-privilege, certificate management, SSL/TLS, and integration with MFA/IdP.
- Maintain detailed documentation, CMDB accuracy, and change records; contribute to knowledge articles for L1/L2.
- Participate in an after-hours on-call rotation and support planned maintenance windows.

Required Qualifications

- 5+ years in Citrix engineering/administration with enterprise-scale environments.

- Deep expertise with:

- Citrix Virtual Apps/XenApp architecture and deployments.

- Citrix Studio, Director, and StoreFront configuration and optimization.

- Citrix database schema management, HA/DR, and performance tuning.

- Citrix Profile Management (UPM) and SSON passthrough.

- Endpoint management: device enrollment, policy compliance, and lifecycle.

- Proven experience supporting estates of at least 1,000+ servers and 5,000+ users.

- Strong Windows Server administration (Group Policy, RDS roles, printing, FSLogix/UPM), Active Directory/Azure AD, DNS/DHCP, certificates/PKI.

- Solid networking fundamentals: TCP/IP, load balancing, NetScaler/ADC concepts, VPN/secure remote access.





- Scripting/automation proficiency (PowerShell required; Git, CI/CD a plus).

- Demonstrated incident/problem management, RCA, and change control in ITIL-oriented environments.

Preferred Qualifications

- Citrix certifications (e.g., CCE-V, CCP-V).
- Experience with Citrix Provisioning (PVS) and/or MCS, App Layering, and HDX optimization.
- Observability tools (Citrix Director analytics, ControlUp, Splunk, SCOM, Grafana/Prometheus).
- Experience with Azure Virtual Desktop, hybrid/cloud Citrix architectures, and capacity planning in cloud.
- Packaging technologies (MSIX/App-V), Intune/Endpoint Manager, SCCM/MECM.
- Familiarity with security frameworks and compliance (CIS, ISO 27001, SOC 2).

Core Competencies

- Ownership and accountability for platform reliability and user experience.
- Excellent troubleshooting and diagnostic skills across the full stack.
- Clear, actionable documentation and communication with technical and non-technical stakeholders.

Work Conditions

- Hybrid or in office as required for maintenance and project work.
- Participation in an after-hours/on-call rotation and occasional weekend change windows.

Impact Metrics (Success Criteria)

- Reduced average logon time and improved session stability (HDX KPIs).
- High platform availability and successful completion of planned upgrades with zero critical incidents.
- On-time delivery of app onboarding projects with documented runbooks.
- Measurable reduction in repeat incidents through effective problem management and automation.

About NTT DATA

📌 CitrixEngineer (Bengaluru)
🏢 NTT
📍 Bengaluru