Overview The Microsoft Enterprise Commerce Studio is looking for a passionate and self-motivated UX researcher to help shape the future of intelligence-driven experience across the Microsoft Commerce ecosystem.

As the Enterprise Commerce team, we are responsible for delivering a state of art & AI led commerce platform to our customers, partners, sellers and support teams across all enterprise business transactions. Every individual who is a part of this journey has an opportunity to innovate, influence, transform, inspire and grow within our organization

You will join a diverse and enthusiastic UX design and research team that believes work should be both challenging and fun. We’re looking for someone who wants to learn, grow, and embody current ways of working. If you embrace growth mindset, have boldly embraced an AI fueled way of working, have a track record of delivering results, and you light up collaborating with other researchers, designers, product managers, engineers and AI agents, then this is a great team to join.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities As a UX researcher on our team, you will be responsible for collaborating closely with an interdisciplinary team of researchers, designers, product managers and engineers to drive user feedback and research findings into future iterations of the product.



You will also have a role in mentoring junior team members and building relationship with business and engineering stakeholders to influence product roadmap

In this role you will be expected to employ a wide range of research methodologies including moderated and unmoderated usability studies, interviews, surveys, competitive benchmarks, A/B testing, ethnographic field research, participatory designs, user modeling, etc. You will also have an opportunity to innovate methods, and practices around AI and AI/Human interactions that contribute to our UX community. Ultimately, we’re looking for someone to help actively evolve the discipline while influencing the product teams to make impactful, data-driven decisions and who can:

- Deeply understand the needs, behaviors and scenarios associated with Microsoft Enterprise products in context of the evolving AI landscape
- Architect eval studies and learn from usage signals to drive continuous improvement
- Build and execute research plan(s) that provide deep customer insights needed to impact our roadmap.
- Communicate the research findings and recommendations to the product team.
- Collaborate with design, research, program management, and engineering teams to deliver valuable end-to-end user experiences across multiple screens and input modalities.
- Drive insights effectively through the software development process, partnering with stakeholders and other disciplines.
- Nurture deep relationships with end users, manage panels and some level of research operations
- Embody growth mindset,



drive for excellence and ownership while creating opportunities to drive significant product impact
- A research portfolio with at least one AI case study is required to qualify for this role.

If the above sounds like you, we can’t wait to talk to you! Qualifications Preferred Qualification**:

- Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences or related field AND 6+ years UX Research experience OR
- Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences,related field AND 5+ years User Experience Research experience OR
- Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience.
- OR Equivalent experience.

Required Skillsets :

- Exposure to foundational and evaluative research for enterprise AI products is highly desired

- Knowledge in distilling research into actionable narratives through creative and compelling frameworks and using engaging storytelling with cross-functional partners to drive impact.

- Experience with scoping, planning, and executing research including:

- Identifying opportunities for product development based on user needs.

- Working across multiple research projects simultaneously.

- Project management, organizat

📌 UX Research Ic4 (Hyderabad)
🏢 Microsoft
📍 Hyderabad