- Perform incident triage, impact analysis, and resolution within SLAs
- Perform data analysis using Oracle and DB2
- Support production releases and configuration changes
- Document known issues, workarounds, and resolutions
- Participate in shift handovers and stakeholder communication
L3 Production Support Responsibilities
- Act as escalation point for complex production issues
- Perform in-depth root cause analysis and implement permanent fixes
- Work with development teams on code-level fixes and optimizations
- Analyze database performance issues (locks, deadlocks, slow queries)
- Support Sev-1 and Sev-2 incidents and post-incident reviews
- Drive automation, monitoring improvements, and stability initiatives
- Mentor L2 team members and support knowledge sharing
Location
- Mumbai
Job Function
- TECHNOLOGY
Role
- Engineer
Job Id
- 414552
Desired Skills
- API Microservices
Qualifications : BACHELOR OF ENGINEERING
📌 Production Support Engineer (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai
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