Job Title: AWS DevOps Support Engineer - L3 Company Profile: Job Title: AWS DevOps Support L3

Position: Senior Systems Engineer

Experience: 4+ yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID: J1225-0119

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description : Key Responsibilities: The AWS DevOps Support L2 Engineer will be responsible for day-to-day cloud operations, deployment support, pipeline troubleshooting, environment stability, monitoring and incident handling. This role acts as an escalation point above L1, supports production workloads, collaborates with L3 for deep-tech issues and focuses on maintaining platform uptime with automation and process discipline.

Key Responsibilities Incident Resolution & Operational Support Handle L2 support tickets related to AWS services, CI/CD failures, container issues and infra alerts. Troubleshoot build failures, deployment errors, service unavailability and scaling issues. Conduct initial RCA, document findings and escalate complex issues to L3 when required. Participate in support rotations, ensure SLA compliance and timely ticket closures. AWS Cloud Support Manage and support AWS components: EC2, S3, EBS, VPC, IAM, RDS, ECS/EKS basics, CloudWatch. Perform routine maintenance tasks like patching, snapshot management, resource cleanup. Implement small configuration changes, provisioning requests, and environment fixes. Assist in DR drills, backup validation and compliance checks. CI/CD Support Debug common pipeline failures, artifact upload problems, stage approvals & rollbacks. Manage build triggers, webhooks, environment variables and pipelines in Jenkins/GitHub/GitLab/CodePipeline.



Infrastructure as Code & Automation Work on IaC tasks under guidance using Terraform / CloudFormation. Contribute to small feature enhancements, template updates and configuration fixes. Automate operational tasks via shell/python scripting where applicable. Monitoring & Observability Respond to alerts, analyze log patterns using CloudWatch Logs/ELK. Assist in tuning alerts, building dashboards and reducing noise. Security & Governance Implement IAM user/role changes, policy updates and permissions review. Follow patching schedule, encryption policies and backup compliance standards. Assist in vulnerability remediation, security findings tracking & closure. Behavioural Competencies: Proven experience of delivering process efficiencies and improvements Explicit and fluent English (both verbal and written) Ability to build and maintain efficient working relationships with remote teams Demonstrate ability to take ownership of and accountability for relevant products and services Ability to plan, prioritize and complete your own work, whilst remaining a team player Willingness to engage with and work in other technologies

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.



Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive indu

📌 Aws Cloud Admin (Bengaluru)
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