OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

- Learn and complete all modules included in the Support Trainee Program, including Redwood product knowledge, support workflows, and troubleshooting methodologies.
- Study and build basic understanding of relevant technologies such as databases, operating systems, networking, APIs, and security fundamentals.
- Successfully complete required knowledge checks, tests, or practical assessments.
- Participate in training sessions, shadowing opportunities, and reviews of real support cases.
- Observe senior agents and Team Leads to understand ticket handling, customer communication, and troubleshooting techniques.
- Learn how to properly document issues following established guidelines.
- Begin handling simple customer inquiries under supervision, progressively increasing autonomy.
- Learn support procedures including SLAs, escalation rules, prioritization, and the end-to-end ticket lifecycle.
- Use internal tools, knowledge bases,



and documentation to research answers and support learning.
- Actively collaborate with mentors and team members to track learning progress, clarify questions, and integrate into the team.

YOUR EXPERIENCE

- Studies in Computer Science, Information Technology, or a related field (completed or in progress).
- Familiarity with computer systems and basic troubleshooting concepts.
- Solid interest in technology and willingness to learn technical concepts independently.
- Proficiency in English (written and spoken).
- Exposure to technical environments through coursework, internships, or personal projects is a plus.
- If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_

THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

📌 Support Trainee (Hyderabad)
🏢 Redwood Software
📍 Hyderabad