- Location
- Allahabad, Uttar Pradesh
- Experience Required
- Fresher
- Education Required
- 12th Standard / PUC
- Gender
- Any
- Work mode
- Full time
- Shift
- Day Shift
- Days of work
- 6 Days/week
Incentives
Other Requirements
- Aadhaar Card
Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers Ensure matching of carers to clients to match the needs of the client and arrangement of introductions Understand and deliver your KPI's and SLA's specifics Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined Maximise on every chance ensuring the client/carer receives outstanding service Ensure all system records are up to date and accurate