- Patient Liaison : Assisting patients through admission, treatment, and discharge processes.
- Customer Service : Addressing patient queries and resolving concerns or complaints promptly.
- Communication : Managing the hospital's reputation, media relations, and official communications.
- Coordination : Working with doctors and nurses for patient updates.
- Networking : Handling external relationships, including corporate tie-ups and insurance providers.
Skills and Qualifications
- Communication : Excellent verbal and written skills.
- Interpersonal Skills : Ability to handle sensitive situations with empathy.
- Knowledge : Understanding of hospital operations and basic medical terminology.
- Education : Typically requires a degree in Public Relations, Marketing, or Hospital Administration.