- Coordinate daily parcel pickups and deliveries
- Process domestic and international shipments
- Prepare airway bills (AWB), invoices, and export documentation
- Ensure proper packaging and compliance with shipping regulations
- Track shipments and proactively update customers
Customer Service
- Handle customer inquiries related to rates, delivery timelines, and tracking
- Resolve shipment delays, customs issues, and complaints
- Maintain strong communication with clients and partners
International Courier Handling
- Knowledge of customs documentation and export procedures
- Coordinate with airline cargo partners and international agents
- Ensure shipments comply with destination country regulations
Reporting & Administration
- Maintain shipment records and daily reports
- Coordinate with warehouse team for dispatch
- Monitor delivery performance and escalation handling
Required Skills & Experience
- 2-5 years experience in a courier/logistics company
- Strong knowledge of international shipping documentation
- Familiar with AWB generation systems
- Basic computer skills (Excel, CRM systems)
- Good communication skills (English & Tamil preferred)
- Ability to handle pressure and time-sensitive shipments
Preferred Experience
- Experience in international courier operations
- Worked with Australia, USA, UK, or Canada shipments
- Experience handling B2B courier clients
- Rapid-growing international courier brand
- Opportunity for career growth in logistics
- Performance-based incentives
- Exposure to global shipping operations
Pay: ₹15,000.00 - ₹40,000.00 per month
Benefits :
- Food provided
- Health insurance
- Paid sick time
- Paid time off