- Manage customer relationship management (CRM) activities for real estate clients.
- Handle post-sales documentation and customer queries efficiently.
- Maintain and update customer data in the CRM system .
- Coordinate with sales, legal, accounts, and operations teams to ensure smooth customer transactions.
- Address customer complaints and service requests in a timely manner.
- Track customer payment schedules and follow-ups when required.
- Ensure high levels of customer satisfaction and retention .
- Generate CRM reports and MIS reports for management.
- Assist customers with agreement documentation, possession process, and project updates .
Required Skills & Qualifications
- Bachelor’s degree in Business Administration, Marketing, or related field .
- 2-5 years of experience in CRM or customer service,
preferably in real estate .
- Excellent English communication skills (spoken and written).
- Strong interpersonal and problem-solving skills .
- Experience using CRM software (Salesforce, Zoho, or similar tools) .
- Good coordination and follow-up abilities .
- Proficiency in MS Excel, Word, and PowerPoint .
- Experience in real estate developer or property consulting firms .
- Ability to handle multiple customer interactions professionally .
- Robust organizational and documentation skills .
- Customer-focused attitude with high attention to detail .