We are hiring a customer service lead/manager. We need a bright & positive person who can assist with HR work, managing customer calls & servicing team.
Main Role & Responsibilities
Calling customers to get feedback on products.
Calling & finding distributors
Managing other operational work
Note: This is not a sales job.
IMPORTANT: CANDIDATES WHO ARE GOOD AT SPOKEN ENGLISH SHOULD APPLY.
Detailed Job Description
- Contact potential or existing customers to inform them about a product, listening to their feedback.
- Answer questions about products or the company if asked by customers.
- Enter and update customer information in the database
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” and contact distributors
- Keep records of calls and sales and note useful information
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Salary : ₹30,000.00 - ₹45,000.00 per month (depending upon experience)
Benefits :
- Cell phone reimbursement
- Paid sick time
Schedule :
- Day shift
Supplemental pay types :
- Joining bonus
- Yearly bonus
Ability to commute/relocate:
Our Office is located at VIP Road in Zirakpur
Education :
- Master's (preferred)
Experience :
- Minimum 3 years experience in customer service (online process)
- Freshers - Please do not apply
Advantages :
- Cell phone reimbursement
- Paid sick time
Ability to commute/relocate:
- Sahibzada Ajit Singh Nagar, Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
Education :
- Bachelor's (required)
Experience :
- Customer service: 3 years (required)
Job Types : Full-time, Permanent
Pay: ₹26,000.00 - ₹36,000.00 per month
Benefits :
- Cell phone reimbursement
Ability to commute/relocate:
- Chandigarh, Chandigarh (Chandigarh): Reliably commute or planning to relocate before starting work (required)