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Job Overview : Responsibilities :

- Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
- Drive Root Cause Analysis (RCA) post restoration of service
- Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
- Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
- Provide technical/strategic direction and act as advisor/coach to lower level analysts
- Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
- Contribute to technical direction and strategic decisions
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Drive stability efforts, manage End of Vendor Support (EOVS),



and other environment cleanliness initiatives.
- Manage Continuity of Business (COB) and other high availability efforts.
- Provide ownership of major incidents or outages of critical systems.
- Manage recurring and chronic issues in the Production workplace, ensuring that risks are assessed, and remediation efforts are prioritized accordingly.

Recommended Qualifications :

- 8+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Experience in a Financial Services or large complex and/or global environment preferred
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills

Education :

- Bachelor’s/University degree or equivalent experience Job Family Group :Technology
- Job Family : Infrastructure
- Time Type : Full time
- Most Relevant Skills :Please see the requirements listed above.
- Other Relevant Skills :For complementary skills, please see above and/or contact the recruiter.

📌 Infrastructure Senior Tech Analyst - Assistant Vice President (Pune)
🏢 Citi
📍 Pune