We are currently seeking a dedicated and experienced Assistant Manager to join our Customer Service team. As the Assistant Manager, you will be responsible for overseeing the day-to-day operations of the customer service department, ensuring that our customers receive the highest level of service at all times.
Key Responsibilities:
- Supervise and support a team of customer service representatives
- Handle escalated customer inquiries and complaints
- Develop and implement customer service policies and procedures
- Monitor customer service metrics and provide reports to upper management
- Train new employees on customer service best practices
- Collaborate with other departments to improve overall customer satisfaction
Qualifications:
- Previous experience in a customer service role
- Proven leadership skills
- Excellent communication and interpersonal abilities
- Solid problem-solving skills
- Ability to work in a fast-paced environment
📌 Regional Service Centre in Charge- Ahmedabad
🏢 Titan Company
📍 Ahmedabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.