DevOps Manager - RPA Location: Bangalore, India

ABOUT UNILEVER With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

ABOUT GDT : GDT is the global digital and technology engine of Unilever offering business services, technology, and enterprise solutions. GDT serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.

About the Role The Hyper Automation Platform (HAP) Service Assurance Team is responsible for ensuring the stability, security, performance, compliance, and operational excellence of Unilever's automation ecosystem. The platform supports key automation and intelligent workflow technologies including Robotic Process Automation (RPA), Advanced Cognitive Services (ACS), ServiceNow, Pega, and Aera. As the IT Manager - Service Assurance, you will lead the end-to-end service assurance agenda across critical automation platforms, ensuring service reliability, cyber compliance, vendor governance, financial accountability,



and continuous improvement of platform operations. You will collaborate closely with business stakeholders, product teams, vendors, cyber security teams, and procurement functions to deliver resilient and cost-effective automation services. Key Responsibilities Platform Ownership & Governance

- Own end-to-end service assurance for Hyper Automation platforms including RPA (Blue Prism), ACS, Pega, ServiceNow, and related automation capabilities.
- Govern platform health, availability, and operational readiness across production environments.
- Ensure accurate maintenance of Configuration Management Database (CMDB) records and asset inventories.
- Lead Service Introduction (SI) activities and operational onboarding of current services.
- Drive platform lifecycle management, upgrades, patching, and vulnerability remediation activities.
- Ensure adherence to enterprise architecture, cyber security, and operational risk standards.

Service Performance & Operational Excellence

- Monitor and manage service performance against agreed KPIs, SLAs, and operational targets.
- Ensure automation services achieve high reliability and operational stability, with bot performance targets of 98% or higher.
- Drive proactive incident, problem, and risk management practices.
- Lead operational governance reviews with platform teams, service providers, and business stakeholders.




- Establish continuous improvement initiatives to enhance service quality and reduce operational risk.

Cyber Security, Risk & Compliance

- Ensure timely remediation of platform vulnerabilities and security findings.
- Maintain compliance with Unilever cyber security policies, ISA standards, and regulatory requirements.
- Support internal and external audits by maintaining accurate evidence, controls, and documentation.
- Conduct periodic risk assessments and lead mitigation plans with relevant stakeholders.
- Drive compliance adherence across all supported automation platforms.

Financial Management & Cost Optimization

- Manage operational budgets supporting run and innovation activities across HAP services.
- Lead cross-charge processes, expenditure planning, and financial approvals.
- Review and approve Change Requests (CRs) and Service Requests (SRs) within governance guidelines.
- Drive cost optimization initiatives through effective vendor and contract management.
- Partner with procurement teams to improve service efficiency while maintaining service quality.

Vendor, Licensing & Contract Management

- Govern strategic technology partners and managed service providers.
- Monitor vendor performance against contractual commitments and SLAs.
- Manage licensing compliance, usage optimization, and renewals across supported platforms.
- Lead contract negotiations, purchase order (PO) management, and commercial discussions.
- Facilitate contract execution activities including Third-Party Risk Management (TPRM), cyber schedules, and procurement approvals.

Stakeholder Management

- Build strong partnerships with business functions, platform teams, cyber teams, and external vendors.
- Support new automation demand intake, service

📌 DevOps Manager - Rpa (Bengaluru)
🏢 Unilever
📍 Bengaluru