**JOB DESCRPTION:

Job Title: Customer Service Executive cum Receptionist

Industry Type: Beauty & Personal Care

Reporting To: Manager - Customer Support

Experience: 1 - 3 years

Work Location: Santacruz (W), Mumbai

Employment Type: Full-time (In Office)

OFFICIAL TIMING: 10:00 AM TO 7:00PM

WOKING DAYS: MONDAY TO FRIDAY

- Role Overview :
- Key Responsibilities :

1] Customer Service Responsibilities-

- Handle inbound customer calls professionally and efficiently.
- Respond to customer inquiries, requests, and complaints with appropriate solutions.
- Provide accurate and complete information regarding company products and services.
- Record customer interactions and maintain detailed call logs in CRM systems.
- Escalate complex or unresolved issues to relevant departments in a timely manner.
- Ensure high levels of customer satisfaction and maintain service quality standards at all times.

2] Reception & Front Desk Responsibilities-

- Manage complete front desk operations and welcome visitors courteously and professionally.
- Maintain proper visitor records and entry logs.
- Manage courier coordination, dispatch activities, and incoming/outgoing mail.
- Ensure reception area cleanliness, organization, and professional appearance at all times.
- Required Skills & Qualifications :
- 1-3 years of relevant experience in Customer Service and Front Desk/Reception role.
- Strong verbal and written communication skills.
- Professional appearance and positive attitude.




- Proficiency in MS Office and CRM systems.
- Good organizational and multitasking abilities.
- Ability to handle difficult situations calmly and professionally.
- Key Skills & Competencies :
- Customer-centric approach
- Problem-solving skills
- Attention to detail
- Time management
- Professional etiquette

Pay: From ₹20,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Application Question(s):

- 1️⃣ Customer Handling Experience-
- Question: Can you explain your previous experience in handling customer calls and resolving customer complaints?
- 2️⃣ Call Handling & CRM Management-
- Question: Which CRM systems or tools have you used to record customer interactions and maintain call logs? How do you ensure proper follow-up on customer queries?
- 3️⃣ Front Desk & Visitor Management-
- Question: What responsibilities did you handle at the front desk in your previous role? How do you manage multiple visitors, phone calls, and tasks at the same time?
- 4️⃣ Coordination & Administrative Work-
- Question: Have you handled courier coordination, dispatch, or office administration tasks before? Please explain your process for managing incoming and outgoing couriers or documents.
- 5️⃣ Communication & Qualified Conduct-
- Question: This role requires interacting with customers and visitors daily. How do you maintain professionalism and ensure a positive customer experience?

Work Location: In person

📌 Customer Service Executive Receptionist (Mumbai)
🏢 SSIZ International
📍 Mumbai