Education :Diploma( Mechanical) / B.E., BSc in Electronics & Telecommunication or related field
Roles & Responsibilities :
1. Customer Support & Relationship Management
- Provide technical support, guidance, and troubleshooting for marking and coding machines.
- Build and maintain strong relationships with existing clients through regular visits and communication.
- Identify and address customer pain points by recommending product improvements or new solutions.
- Conduct training sessions for customers on product usage and maintenance.
- Service & Maintenance
- Perform installation, commissioning, preventive maintenance, and servicing of machines.
- Ensure timely resolution of customer complaints and service requests. o Maintain customer records, service reports, and share insights with managers for service enhancement.
- Plan and execute Annual Maintenance Contracts (AMC) and schedule periodic maintenance visits.
- Technical Expertise & Troubleshooting
- Diagnose and resolve machine issues efficiently, ensuring mínimal downtime. o Stay updated on industry trends, competitor activities, and technological advancements.
- Maintain a high level of product knowledge to provide accurate technical support.
- Sales & Business Support
- Assist the sales team by conducting product demonstrations for potential customers.
- Identify new business opportunities and generate leads to expand the company’s market presence.
- Contribute to customer feedback analysis to drive product development.
- Documentation & Reporting
- Prepare and submit detailed service reports, including findings,
recommendations, and resolutions.
- Maintain accurate logs of service activities and customer interactions. o Provide market insights and competitor analysis reports to the management team.
1. Travel & On-Site Support
- Willingness to travel as per company requirements for on-site service and support.
- Coordinate with internal teams to ensure timely service delivery and spare parts availability.
Skills & Competencies : ∙ Strong problem-solving and analytical skills.
∙ Good communication and interpersonal skills.
∙ Basic knowledge of computers, MS Office, and internet usage.
∙ Self-motivated team player with the ability to work independently.
∙ Multilingual skills preferred for better customer interaction.
This refined job description provides a clearer and more detailed overview of expectations for the role while maintaining a qualified tone. Let me know if you need further modifications!
Pay: ₹12,072.08 - ₹25,057.83 per month
Benefits :
- Provident Fund
Work Location: In person
📌 Maintenance Engineer (Dadra)
🏢 Trucode Coding Systems
📍 Dadra
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