Job Title : Telecaller Executive - Tourism & :*Sales & Customer* :Type: Full-Time To**: Sales Manager / Team Leader

Job Overview

Key Responsibilities: Lead Generation & Sales

- Make outbound calls to warm leads generated through websites, social media, travel portals, and marketing campaigns.
- Convert travel inquiries into confirmed bookings by effectively presenting travel packages.
- Achieve monthly sales and booking targets.

Customer Consultation

- Understand customer requirements, including destination preferences, travel dates, budget, and group size.
- Recommend suitable domestic and international tour packages based on customer needs.
- Explain package details, itineraries, inclusions, exclusions, pricing, and payment terms clearly.

Customer Support

- Handle inbound customer inquiries professionally and promptly.
- Resolve customer queries related to travel packages, hotels, flights, transportation, visas, travel insurance, and other travel services.
- Coordinate with the operations team to ensure seamless booking and customer satisfaction.

Follow-up & Relationship Management

- Conduct regular follow-ups with prospective customers to maximise conversions.
- Maintain strong customer relationships to encourage repeat bookings and referrals.
- Collect customer feedback after tour completion to improve service quality.

CRM & Documentation

- Maintain accurate customer records, call logs, booking details, and follow-up schedules in the CRM system.
- Prepare daily, weekly, and monthly sales reports.
- Ensure all customer information is updated and maintained confidentially.

Qualifications

- Graduate in any discipline (Travel & Tourism, Hospitality,



Business Administration, or related fields preferred).
- Minimum 6 months to 2 years of experience in Telecalling, Telesales, Customer Service, or Travel Sales.
- Freshers with excellent communication and sales skills may also apply.

Required Skills :

- Excellent communication skills in English and Hindi (additional regional or foreign languages will be an advantage).
- Strong sales, persuasion, negotiation, and closing abilities.
- Customer-oriented approach with excellent interpersonal skills.
- Basic knowledge of domestic and international travel destinations.
- Proficiency in MS Office and CRM software.
- Ability to work under pressure and achieve sales targets.
- Good organisational and time management skills.

Salary

- Annual CTC :₹1,44,000 - ₹1,80,000 per annum,**based on qualifications, experience, and performance.
- Attractive performance-based incentives on every confirmed booking.

Perks & Benefits

- Performance-based Sales Incentives
- Paid Training and Skill Development
- Career Growth Opportunities
- Employee Travel Discounts (as per company policy)
- Opportunity to participate in Familiarisation (FAM) Trips
- Paid Leave and Statutory Benefits (PF/ESI, where applicable)
- Friendly and Growth-Oriented Work Workplace

Key Competencies

- Sales Orientation
- Customer Relationship Management
- Communication & Presentation Skills
- Negotiation & Closing Skills
- Problem-Solving Ability
- Teamwork
- Time Management
- Professionalism and Integrity

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits :

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Paharia)
🏢 Tour Assistance India
📍 Paharia