Job Summary: The Customer Relationship Executive (CRE) is responsible for managing customer interactions, ensuring satisfaction, and fostering long-term relationships. This role involves handling service inquiries, scheduling appointments, resolving complaints, and ensuring that customers receive high-quality service and timely updates on their vehicles. The CRE will collaborate with technicians and service teams to deliver a seamless experience and promote customer loyalty.
Key Responsibilities:
- Serve as the main point of contact for customers regarding vehicle service.
- Schedule service appointments and communicate service recommendations.
- Handle customer complaints and concerns, providing timely resolutions.
- Follow up with customers post-service to ensure satisfaction and gather feedback.
- Promote additional services and maintenance packages to customers.
- Maintain accurate customer records and provide reports on service performance.
Qualifications :
- Education :
- HS Pass and Bachelor's Degree.
Skills :
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Knowledge of automotive products and services is an advantage.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficient in using customer relationship management (CRM) software, service management systems, and Microsoft Office Suite.
- Ability to maintain a positive and skilled demeanor in all customer interactions.
Pay: ₹8,000.00 - ₹10,000.00 per month
Benefits :
- Provident Fund
Application Question(s):
- What is your Location?
Work Location: In person
📌 Customer Relationship Executive (Kolkata)
🏢 Shah Distributors
📍 Kolkata
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