Customer Service Executive - Field Operations (Furniture Service)

Location : Hyderabad

Job Type : Full-Time (Field Job - 100% Travel)

About the Company : Bontrue Furniture (Bontrue India Pvt. Ltd.) is a premium furniture brand focused on delivering high-quality products and exceptional customer experience. We are looking for a Customer Service Executive to support our after-sales service operations.

Job Summary : The Customer Service Executive will be responsible for visiting customer locations for installation, repair, and service support , ensuring high service quality and a positive customer experience.

Key Responsibilities:1. Field Service & Repair :

- Visit customer locations as per schedule assigned by the manager
- Carry required tools and materials before leaving for site
- Inspect and identify issues in furniture (wood, upholstery, fittings)
- Perform repair, restoration, and installation work
- Ensure proper fitting, finishing, and product balance after service

2. Quality & Work Completion :

- Re-check work quality before closing the job
- Ensure no loose fittings, uneven legs, or finishing issues
- Maintain cleanliness and safety at the work location
- Complete tasks within the assigned time

3. Customer Interaction :





- Greet customers professionally and maintain polite communication
- Explain work done and basic product care (Do’s & Don’ts)
- Handle customer concerns calmly and escalate if required
- Ensure a positive service experience and thank the customer

4. Coordination & Reporting :

- Follow daily service schedule and updates from supervisor
- Inform supervisor about material shortages in advance
- Report completion status and issues on time

Eligibility Criteria :

- Qualification : Minimum Graduate
- Experience : 2+ years in Field Service / Technician / Customer Service role
- Languages : Telugu + Hindi or English
- Must be comfortable with field travel across Hyderabad

Key Skills Required :

- Furniture repair & installation knowledge
- Basic technical skills (wood, upholstery, fittings)
- Customer handling & communication
- Attention to detail and quality focus
- Time management and discipline

Why Join Us?

- Work with a premium furniture brand :

- Stable field-based career opportunity

- Learning and growth in service operations

How to Apply : WhatsApp: (phone hidden)

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks :

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Service Executive - Field Operation (Furniture Service) (Hyderabad)
🏢 Bontrue
📍 Hyderabad