Key Responsibilities

A. Daily Hospital Operations

- OPD, IPD, Emergency, ICU, OT, Diagnostics, Pharmacy aur other departments ka daily functioning monitor karna.
- Hospital opening-to-closing operations ki supervision.
- Patient flow aur waiting time ko improve karna.
- Doctors, nurses, technicians aur support staff ke beech coordination.

B. Staff Management

- Staff attendance, duty roster aur manpower deployment monitor karna.
- Staff discipline aur punctuality maintain karna.
- Staff performance ka regular review.
- Shortage of manpower ko identify karke Management ko report karna.
- New staff onboarding aur orientation mein support.

C. Patient Experience

- Patient complaints ko promptly resolve karna.
- Patient feedback lena aur service quality improve karna.
- Reception aur billing desk ki efficiency monitor karna.
- Patient admission, discharge aur transfer process ko smooth banana.

D. Revenue & Financial Operations

- Daily OPD, IPD, Emergency, Diagnostics, Ultrasound, Pharmacy aur other revenue ka monitoring.
- Billing leakage aur unauthorized discounts ko prevent karna.
- Cash collection aur billing reconciliation ko monitor karna.
- Daily revenue report Management ko submit karna.
- Outstanding payments aur credit patients ka follow-up.

E. Doctor & Consultant Coordination

- Consultant doctors ke schedules manage karna.
- Visiting consultants ki availability ensure karna.
- New doctors/consultants ke recruitment mein Management ko support karna.
- Doctor-wise OPD, procedures aur revenue performance ka monitoring.

F. Marketing & Business Development





- Hospital ki OPD aur IPD growth ke liye local marketing activities coordinate karna.
- Medical camps, health check-up camps aur awareness programs organize karna.
- Local doctors, clinics, pharmacies aur referral network ke saath professional coordination.
- Daily OPD badhane ke liye actionable strategies implement karna.
- Digital marketing team ke saath coordination.

G. Inventory & Procurement Coordination

- Pharmacy, laboratory, OT, ICU aur general stores ki inventory monitor karna.
- Stock-out situations prevent karna.
- Purchase requirements Management ko timely report karna.
- Vendor coordination aur purchase process mein support.

H. Quality & Compliance

- Hospital SOPs ka implementation ensure karna.
- Biomedical waste management, fire safety aur infection control protocols ka monitoring.
- Required registers aur records maintain karwana.
- NABH/clinical quality standards ke liye hospital ko prepare karne mein support.
- Government inspections aur regulatory compliance ke liye documentation readiness maintain karna.

I. ReportingOperations Manager ko daily/weekly/monthly MIS report submit karni hogi, including:

- Daily OPD
- IPD Admissions
- Discharges
- Emergency Patients
- ICU Occupancy




- OT Procedures
- Ultrasound/Diagnostic Tests
- Pharmacy Sales
- Daily Collection
- Doctor-wise Revenue
- Patient Complaints
- Staff Attendance
- Major Operational Issues

Required Qualification

- Graduate in any discipline.
- MBA Hospital Administration / MHA / BBA Hospital Management preferred.
- Hospital operations mein 3-7 years experience preferred.
- 50-bed hospital ka experience additional advantage.

5.

Required Skills :

- Strong leadership and team management.
- Hospital workflow ki practical understanding.
- Valuable communication skills.
- Staff discipline manage karne ki ability.
- Basic financial and billing understanding.
- MIS/Excel reporting.
- Problem-solving and decision-making.
- Patient handling and complaint resolution.
- Marketing and business development understanding.

1. Authority

Operations Manager ko following authority di ja sakti hai:

- Staff duty allocation.
- Daily operational decisions.
- Department coordination.
- Patient service issues ka immediate resolution.
- Staff performance monitoring.
- Operational irregularities ko report karna.

Pay: ₹35,000.00 per month

Benefits :

- Food provided

Ability to commute/relocate:

- Giridih, Jharkhand (Giridih): Reliably commute or planning to relocate before starting work (required)

Education :

- Bachelor's (required)

Experience :

- Hospitality management: 5 years (required)

Location :

- Giridih, Jharkhand (Giridih) (required)

Work Location: In person

📌 Hospital Operations Manager Giridih Jharkhand
🏢 KIRAN VELLORE HOSPITAL
📍 Giridih