Hotel Receptionist Job DescriptionPosition: Hotel Receptionist / Front Desk Executive

Location : Hotel Front Office

Job Summary: A Hotel Receptionist is responsible for welcoming guests, handling check-ins and check-outs, managing reservations, answering calls, and ensuring excellent customer service at the hotel front desk.

Key Responsibilities:

- Welcome and assist hotel guests professionally
- Handle guest check-in and check-out procedures
- Manage room bookings and reservations
- Answer phone calls and respond to guest inquiries
- Maintain guest records and billing details
- Coordinate with housekeeping and other departments
- Handle customer complaints politely and efficiently
- Ensure reception area is clean and organized
- Accept payments and prepare invoices
- Maintain daily reports and attendance records

Required Skills :

- Good communication skills




- Basic computer knowledge
- Knowledge of hotel software/MS Office preferred
- Pleasant personality and skilled behavior
- Customer handling skills
- Ability to work in shifts

Qualification:

- Minimum 12th Pass / Graduate preferred
- Experience in hotel industry preferred but freshers can also apply

Salary :

- Depending on experience and hotel category
- Approx. ₹10,000 - ₹25,000 per month

Working Hours:

- Rotational shifts including night shifts

Additional Requirements:

- Groomed appearance
- Punctual and disciplined
- Basic English speaking preferred

Pay: From ₹10,000.00 per month

Benefits :

- Food provided

Work Location: In person

📌 Receptionist (Roorkee)
🏢 HOTEL GORLI HERIATGE
📍 Roorkee