The Front Desk Executive is the first impression of Gleuhr. This role is responsible for delivering a premium patient experience by warmly welcoming every client, managing appointments, handling front desk operations, coordinating with internal teams, and ensuring smooth patient flow. The receptionist plays a key role in creating a luxury, organized, and professional clinic workplace.

Key Responsibilities

Patient Experience

- Stand and welcome every patient with a smile.
- Offer water, tea, or coffee to every client.
- Address patients by their name and make them feel comfortable.
- Ensure mínimal waiting time and keep patients informed of any delays.
- Maintain a warm, premium, and professional ambience at all times.

Front Desk Operations

- Handle walk-ins, calls, WhatsApp, and appointment scheduling.
- Confirm appointments and manage daily consultation flow.
- Coordinate with doctors, counsellors, and therapists for seamless patient movement.
- Maintain accurate patient registration and records in CRM.
- Ensure patient confidentiality.

Billing & Payments

- Generate invoices and receipts.
- Collect payments and maintain daily cash/card/UPI records.
- Reconcile collections with finance guidelines.
- Handle package balances and payment reminders.

Coordination

- Inform counsellors immediately upon patient arrival.
- Coordinate with therapists regarding treatment schedules.
- Escalate patient concerns promptly to the Branch Manager.
- Ensure no patient leaves unattended.

Clinic Standards

- Keep the reception and waiting area neat and presentable.
- Ensure refreshments, brochures, and clinic displays are well maintained.




- Monitor housekeeping standards throughout the day.
- Maintain adequate stock of front desk stationery and forms.

Communication

- Answer incoming calls professionally within three rings.
- Respond to WhatsApp and enquiry messages promptly.
- Follow the clinic communication SOP.
- Maintain polite, empathetic, and solution-oriented communication.

Required Skills :

- Excellent communication in English and Hindi (Punjabi is an advantage).
- Pleasant personality with professional grooming.
- Strong customer service and interpersonal skills.
- Basic computer and CRM knowledge.
- Ability to multitask in a fast-paced environment.
- Good coordination and organizational skills.

Preferred Experience

- 1-3 years in reception, front office, hospitality, luxury retail, airlines, hotels, healthcare, or aesthetic clinics.
- Freshers with excellent communication and presentation skills may also be considered.

Key Performance Indicators (KPIs)

- Patient satisfaction score.
- Appointment management accuracy.
- Call and WhatsApp response time.
- Zero missed patient check-ins.
- CRM accuracy.
- Billing and payment accuracy.
- Front desk presentation and audit scores.
- Attendance, punctuality, and SOP compliance.

What Gleuhr Offers

- Fixed salary with performance incentives.
- Professional grooming and communication training.
- Clear career progression to Senior Front Desk Executive → Front Office Manager → Branch Manager.
- A premium work environment focused on excellence, patient experience, and continuous growth.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Receptionist (Ludhiana)
🏢 Gleuhr wellness
📍 Ludhiana