JLL supports the Whole You, personally and professionally.

Workplace Experience Lead Location : Bangalore, India Reporting To : Site Lead / Regional Facilities Manager

Position Overview

The Workplace Experience Lead is responsible for delivering an exceptional employee and visitor experience through the seamless management of workplace services, hospitality operations, events, front office, and soft services. This role serves as the primary workplace experience ambassador, ensuring the workplace environment reflects LinkedIn's culture while fostering engagement, collaboration, and operational excellence.

The role will lead a team of workplace and hospitality professionals while partnering closely with client stakeholders, vendors, and cross-functional teams to elevate the overall employee experience across the Bangalore campus.

Key Responsibilities

Workplace Experience & Hospitality

Own and drive the overall workplace experience strategy and day-to-day delivery.

Create a welcoming, hospitality-driven environment for employees, visitors, and leadership teams.

Develop and implement workplace programs that enhance employee engagement and satisfaction.

Serve as the key point of contact for workplace experience initiatives and stakeholder engagement activities.

Events & Engagement

Lead the planning, coordination, and execution of internal events, town halls, leadership visits, employee engagement activities, and client events.

Partner with business stakeholders to deliver high-quality workplace experiences aligned with company culture.

Ensure flawless execution of events through effective planning, communication, and vendor management.

Front Office & Visitor Experience

Oversee reception and front-of-house operations.

Ensure a premium visitor and guest experience from arrival through departure.





Develop and maintain standards for hospitality, visitor management, and workplace services.

Soft Services Management

Manage housekeeping, pantry, mailroom, and other workplace support services.

Ensure service delivery meets expected KPIs, SLAs, and workplace standards.

Drive continuous improvement initiatives focused on service quality and employee experience.

Vendor & Stakeholder Management

Manage workplace service providers and vendor performance.

Conduct regular service reviews and maintain strong working relationships with stakeholders.

Partner closely with Security, IT, Food Program, EHS, Facilities, and other workplace functions.

Operational Excellence

Develop and maintain SOPs, service standards, escalation matrices, and workplace guidelines.

Support business continuity planning and operational readiness initiatives.

Drive workplace audits, compliance activities, and reporting requirements.

Leadership & Team Management

Lead and develop workplace experience team members.

Promote a culture of accountability, collaboration, and service excellence.

Coach and mentor team members to build capability and succession strength.

Qualifications : Education

Bachelor's Degree in Hospitality Management, Hotel Management, Facilities Management, Business Administration, or related field.

Experience

8+ years of experience in Workplace Experience, Facilities Management, Hospitality, Corporate Real Estate,



or Employee Experience.

Experience managing workplace operations in a large corporate environment.

Proven track record in stakeholder management and hospitality-led service delivery.

Experience managing events, front office operations, and vendor partnerships.

Preferred Experience

Experience within technology, multinational, or corporate office environments.

Exposure to workplace transitions, office openings, and large-scale employee engagement programs.

Knowledge of Integrated Facilities Management (IFM) service models.

Key Competencies

Hospitality Mindset

Employee Experience Focus

Stakeholder Management

Event Management

Vendor Management

Communication & Presentation Skills

Problem Solving & Decision Making

Team Leadership

Operational Excellence

Change Management

Success Measures

Employee and visitor experience satisfaction scores.

SLA and KPI achievement across workplace services.

Successful delivery of workplace events and engagement programs.

Stakeholder satisfaction and partnership effectiveness.

Compliance, operational readiness, and service quality performance.

Personalized advantages that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also

📌 Workplace Experience Lead (Bengaluru)
🏢 JLL
📍 Bengaluru