- Bachelor’s degree or equivalent experience. 1-2 years of experience in customer service or a related field. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. Proficiency in CRM systems and Microsoft Office tools. Ability to remain calm and empathetic under pressure.
Preferred Attributes
- Experience in a quick-paced, high-volume support environment. Familiarity with CSAT and other customer experience metrics. Fluency in 4 languages (English (mandatory), Hindi (mandatory), Telugu, Malayalam, Tamil, Kannada, Odia, Bengali, Marathi. Positive attitude and a passion for helping others.
Performance Metrics
- Customer Satisfaction Score (CSAT)
- Net Promoter Scores (NPS)
- First Contact Resolution (FCR)
- Average Handling Time (AHT)
- Quality Assurance Score
Job Types : Full-time, Part-time
Work Location: Hybrid remote in Hyderabad, Telangana (Hyderabad, Ranga Reddy District)
📌 Customer Service Associate (Csa) (Ranga)
🏢 VHUB IT CONSULTING SERVICES
📍 Ranga
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