The Customer Service Executive would be responsible for below activities for B&W; Category

- Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, Delisting of inactive packs, new listings etc
- Coordinating and Planning for daily dispatches across the factories to DCs
- Drive Day 0 / DR & new launches to deliver business growth through flawless supply chain execution
- Liaising with Supply Planning Team, Replenishment team & DC operations team
- Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
- Monitoring and controlling business waste for the month and ensure timely liquidation of stocks on time
- Responsible for leading demand planning process for B&W; category
- Review historical sales trends, demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results




- Lead & strengthen the S&Op; process for the category
- Follow a collaborative and consensus approach by working with Sales, Customer marketing to obtain and ensure that current and accurate information is used for S&OP;
- Closely coordinate and communicate inputs/action plans with supply planning on demand changes
- Work closely with branch CM team & central demand planners to ensure dynamic demand is captured

Base location : Chennai RO Years of experience : 2+ years’ experience, preferably in Supply/ demand planning Education : MBA Preferred Other Skills

- Strong in excel & analytical skills
- Robust communication skills & ability to manage senior stakeholders
- Strong organizational, decision making, and presentation skills
- Working knowledge of Knowledge of SAP/APO
- Experienced with other software packages including Powerbi and Microsoft Office

📌 Customer Service Executive (Chennai)
🏢 Unilever
📍 Chennai