Location : Ahmedabad, Gujarat

Job Type :Full Time

About Simform : Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.

Role Overview

Key Responsibilities

- Configure and support D365 Commerce, Retail POS, and Customer Service solutions.
- Work on Store Commerce / MPOS / CPOS implementations and retail operations.
- Support POS processes including billing, returns, exchanges, loyalty, promotions, discounts, gift cards, and store operations.
- Configure and support Omnichannel Customer Service capabilities including chat, queues, routing, SLAs, case management, and customer communication workflows.
- Work on CRM functionalities including Accounts, Contacts, Activities, Cases, and customer engagement processes.
- Support customer journey and omnichannel experiences across retail stores, support channels, and digital platforms.
- Collaborate with technical teams for integrations, automation, APIs, and customization requirements.
- Support implementation, migration, enhancement, rollout, and production support activities.
- Work with Power Platform, Dataverse, dashboards, workflows, and automation solutions.
- Explore Copilot, AI-assisted support,



and customer engagement use cases where applicable.

Required Skills :

- Strong hands-on experience with Dynamics 365 Commerce and Retail POS solutions.
- Experience with Store Commerce, MPOS, CPOS, and retail operations.
- Good understanding of POS lifecycle, pricing, promotions, loyalty, returns, exchanges, and omnichannel retail processes.
- Experience with Dynamics 365 Customer Service and CE/CRM modules.
- Understanding of case management, SLA management, queues, routing, and customer support workflows.
- Exposure to Dataverse, model-driven apps, Power Automate, and Power Platform capabilities.
- Basic understanding of Commerce architecture including CSU, Retail Server, CRT, and integrations is preferred.
- Experience with APIs, integrations, Azure services, or middleware tools is an advantage.
- Good communication, stakeholder management, and problem-solving skills.

Preferred Certifications

- Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate (MB-340)
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
- Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) -good to have
- Microsoft Certified: Dynamics 365 Fundamentals (MB-910) -valuable to have

Preferred Profile

- Strong understanding of retail operations, POS systems, customer service, and omnichannel engagement.
- Experience working on implementation, rollout, migration, or support projects.
- Ability to work closely with business users, retail teams, support teams, and technical consultants.
- Interest in AI, Copilot, automation, and next-generation customer engagement technologies within the Microsoft ecosystem.

📌 Commerce, Pos & Customer Service Consultant (Ahmedabad)
🏢 Simform
📍 Ahmedabad