- Understand customer issues and provide timely and accurate solutions.
- Assist customers with accounting-related queries, particularly Accounts Payable (AP) and Accounts Receivable (AR) .
- Guide customers on the use of the company's software/product.
- Coordinate with the Product, Tech, and QA teams for technical or product-related issues.
- Follow up with customers to ensure their issues are resolved.
- Maintain proper records of customer queries, complaints, and resolutions.
- Identify recurring customer issues and share feedback with the relevant teams.
- Support customer onboarding and basic product training, when required.
- Ensure a positive customer experience and maintain professional communication with clients.
Requirements :
- Graduate in B.Com, M.Com, BBA, or a related field .
- Basic knowledge of accounting principles, AP/AR, invoices, payments, and reconciliations .
- Good verbal and written communication skills.
- Positive problem-solving and analytical skills.
- Customer-oriented approach with patience and attention to detail.
- Freshers with relevant accounting knowledge can also apply.
Good to Have
- Prior experience in customer support, accounting, fintech, or SaaS .
- Experience working with accounting or ERP software.
- Basic knowledge of Tally, Excel, or other accounting tools .
What We Offer
- Opportunity to work in a growing B2B SaaS/Fintech environment .
- Exposure to accounting processes, technology, and client management.
- Learning and growth opportunities.
- Collaborative and supportive work environment.
Pay: ₹20,000.00 - ₹32,000.00 per month
Benefits :
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- What is your current CTC?
- What is your expected CTC?
- How soon can you join us?
- What is your current location?
- Are you willing to travel to Andheri?
Experience :
- Customer service: 1 year (required)
- Accounting software: 1 year (required)
- Accounting: 1 year (required)