Job Summary

A Guest Service Associate is responsible for welcoming guests, handling check-ins and check-outs, responding to guest requests, and ensuring a pleasant stay experience. The role requires strong communication, customer service, and problem-solving skills to maintain high guest satisfaction standards.

Key Responsibilities

- Welcome guests in a skilled and friendly manner.
- Handle guest check-in and check-out procedures.
- Manage room reservations and booking inquiries.
- Provide information about hotel facilities, services, and local attractions.
- Address guest complaints and resolve issues promptly.
- Coordinate with housekeeping and other departments to ensure smooth operations.
- Maintain accurate guest records and billing information.
- Handle cash, card payments, and invoices.
- Ensure lobby/front desk cleanliness and presentation standards.
- Upsell hotel services, rooms,



or packages when appropriate.

Required Skills & Qualifications

- High school diploma or graduate in Hotel Management/Hospitality preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge and familiarity with hotel management software.
- Customer-service-oriented attitude.
- Ability to work in shifts, weekends, and holidays.
- Professional appearance and positive behavior.
- Multitasking and problem-solving abilities.

Preferred Experience

- 1-3 years of experience in hospitality, hotel front office, or customer service.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Food provided
- Provident Fund

Work Location: In person

📌 Guest Service Associate : Resort (Trimbak)
🏢 Deziners Studio
📍 Trimbak