Job Description: Customer Support Representative

Position: Customer Support Representative

Experience: 2-4 years

Location: Kirti Nagar, Delhi

Department: Marketing

Employment Type: Full-time

Company Description

Sneakare is a New Delhi-based fastest-growing sneaker care brand, built for people who genuinely love what they are wearing on the foot. We market premium, no-nonsense products — cleaning kits, insoles, suede care, and storage solutions — designed to help sneaker fans protect what they paid for and wear what they love, longer. We started small, made it to Shark Tank India, and haven't slowed down since. Our team is young, fast-moving, and obsessed with getting things right — whether that's a product formula, a listing copy, or a customer interaction. We care about quality over shortcuts, ownership over excuses, and learning over ego.

Job Summary : Key Responsibilities

- Customer Support:

- Address customer inquiries, resolve issues, and ensure timely responses.

- Maintain a high level of professionalism and empathy in all interactions.

- Operations Support:

- Work closely with the operations team to understand process workflows.

- Assist in tracking and ensuring the fulfilment of customer orders and service requests.

- Help streamline customer service processes to improve response times and efficiency.

- Problem-Solving & Escalation:

- Identify recurring customer issues and escalate complex cases as needed.





- Develop solutions for common customer concerns in collaboration with the operations team.

- Documentation & Reporting:

- Maintain accurate records of customer interactions and feedback.

- Generate reports on common inquiries, resolutions, and operational trends to support decision-making.

Qualifications

- Experience: 2-3 years of experience in customer support, ideally with exposure to operational processes.
- Communication Skills: Strong command of spoken and written English.
- Customer Service Orientation: Passionate about helping customers and improving their experience.
- Problem-Solving Ability: Ability to analyze issues and resolve them efficiently.
- Technical Skills: Familiarity with CRM systems, Microsoft Office Suite, and basic operational tools.

What We Offer

- Competitive salary up to 30,000 INR per month.
- Prospect to work in a dynamic and supportive environment.
- Growth opportunities within the customer service and operations fields.

(Please include your portfolio with your resume when applying).

Pay: ₹20,000.00 - ₹30,000.00 per month

Application Question(s):

- Have you worked with any D2C brand before?
- Are you comfortable for 6 days working?
- Do you have knowledge of excel?

Experience :

- Customer support: 2 years (preferred)

Language :

- English (preferred)

Work Location: In person

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