In the automobile Industry, a Customer Relationship Executive (CRE) manages customer interactions, focusing on sales support, after-sales service, and retention by handling queries, resolving complaints, coordinating with service teams, conducting follow-ups, and ensuring satisfaction through proactive communication and database management, ultimately aiming to build loyalty and drive repeat business. They act as a crucial link between the customer and the company, handling everything from initial inquiries to post-purchase support, often using CRM software and CRM portals to log data and track interactions. Key Roles & Responsibilities:
- Customer Interaction :
- Provide detailed product/service information and resolve complaints.
- Build strong, lasting relationships with clients.
- Sales & Lead Management :
- Assist in the sales process and follow up with potential customers.
- Generate leads, identify new business opportunities, and conduct pre-screening.
- Promote new products and execute sales promotions.
- After-Sales & Service Coordination :
- Coordinate service appointments and ensure timely vehicle delivery.
- Follow up after repairs to ensure satisfaction.
- Explain warranty,
maintenance, and vehicle features.
- Data & Feedback Management :
- Update customer information in databases and CRM systems.
- Collect and analyze customer feedback (VOC).
- Prepare reports on customer satisfaction.
- Internal Collaboration :
- Work closely with sales, service, and management teams.
- Provide market insights and competitor feedback.
Core Skills & Focus Areas:
- Strong communication (verbal & written).
- Customer service orientation.
- Problem-solving and complaint resolution.
- Product knowledge.
- Database/CRM proficiency.
- Achieving sales/satisfaction targets.
Job Types : Full-time, Permanent
Pay: ₹10,299.03 - ₹18,771.16 per month
Perks :
- Leave encashment
- Provident Fund
Application Question(s):
- Experience in Commercial Vehicle Sales and Service is must
Education :
- Diploma (preferred)
Experience :
- CRE: 1 year (preferred)
- CRE-Sales & Service: 1 year (preferred)