Customer Care (Chat Process) : ₹12000 - ₹16000 / Monthly**:
- Location
- Nagpur, Maharashtra
- Experience Required
- Fresher
- Education Required
- 12th Standard / PUC
- Gender
- Both
- Work mode
- Part Time
- Shift
- Day Shift
- Days of work
- 6 Days/week
Incentives
Other Requirements
- Aadhaar Card
- Bank Proof
- PAN Card
Responsibilities :
- Respond to customer inquiries and issues through chat in a timely and professional manner
- Provide accurate information and solutions to customer problems
- Escalate unresolved issues to the appropriate team member or department
- Ensure customer satisfaction and retention through effective communication and problem-solving skills
- Maintain detailed records of all customer interactions and transactions
- Collaborate with other team members to improve customer service processes and procedures
Good to have:
- Previous experience in a customer service role, preferably in a chat process
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced setting
- Positive attitude and customer-oriented approach
If you possess these qualities and are looking to join a dynamic team in the blue grey collar industry, we encourage you to for this position.