Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advice on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions




- Handle product recalls
- Attempt to persuade a customer to reconsider cancellation
- Inform customers of deals and promotions
- Sell products and services
- Work with customer service manager to ensure proper customer service is being delivered
- Closeout or open call records
- Compile reports on overall customer satisfaction

Job Types : Full-time, Permanent

Pay: From ₹15,000.00 per month

Advantages :

- Cell phone reimbursement
- Food provided
- Internet reimbursement

Education :

- Bachelor's (preferred)

Experience :

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- Hindi (preferred)
- English (preferred)

Work Location: In person

📌 Customer Care Executive (Nagpur)
🏢 A-GLOBIA CREATIONS
📍 Nagpur