Job Title : Customer Care Executive - Complaint Handling & Coordination Experience : 3-5 Years Location : Pithampur / Indore Salary : ₹4 - ₹5 LPA Department : Quality / Customer Support Reporting To : Group Head - Quality

Job Function

We are looking for a proactive Customer Care Executive to manage customer complaints, feedback, and coordination with internal teams to ensure timely resolution and customer satisfaction within a manufacturing/OEM environment.

Key Responsibilities

- Handle customer complaints and queries received through multiple communication channels
- Maintain and update customer complaint records and MIS reports
- Coordinate with Quality, Production, and internal teams for issue investigation and resolution
- Support Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA) processes
- Track complaint status and ensure timely closure of customer issues
- Analyze complaint trends and prepare weekly/monthly reports
- Escalate critical concerns to management when required
- Prepare presentations and reports for review meetings with senior management
- Ensure accurate documentation and follow-up of all customer interactions
- Provide feedback for product and service improvement initiatives




- Maintain high standards of professionalism and customer service

Required Skills :

- 3-5 years of experience in customer service, complaint handling, or customer support roles
- Strong communication and interpersonal skills
- Good analytical and problem-solving abilities
- Experience in complaint tracking and coordination with cross-functional teams
- Basic knowledge of MS Excel, PowerPoint, Word, and MIS reporting
- Ability to manage multiple tasks and work under pressure
- High attention to detail and organizational skills

Preferred Skills

- Understanding of quality systems, RCA, and CAPA processes
- Experience in FMCG, manufacturing, or OEM industry preferred
- Exposure to customer complaint management and reporting systems

Educational Qualification

- Bachelor’s degree in any discipline
- Solid coordination and follow-up skills
- Good reporting and documentation abilities
- Customer-focused and solution-oriented approach
- Ability to work effectively with internal and external stakeholders

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Pithampur)
🏢 Shelby Research
📍 Pithampur