- Handle inbound customer support calls for Amazon and Flipkart customers.
- Resolve customer queries, complaints, and service-related concerns promptly and professionally.
- Provide accurate product information and basic troubleshooting assistance.
- Maintain detailed call records, customer interactions, and follow-up activities.
- Ensure a positive customer experience by delivering timely and effective resolutions.
- Excellent communication skills in Tamil, Malayalam & Telugu (at least 2 languages) .
- Strong customer handling and problem-solving abilities.
- Basic computer knowledge and familiarity with CRM tools is preferred.
- Ability to work in a fast-paced customer service setting.