Job Summary

Key Responsibilities

- Handle inbound and outbound customer inquiries professionally and efficiently.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues, complaints, or requests within established timelines.
- Escalate complex or unresolved issues to higher-level support when necessary.
- Maintain detailed records of customer interactions in the CRM system.
- Meet performance metrics such as response time, resolution rate, and customer satisfaction.
- Collaborate with internal teams (sales, technical support, operations) to ensure seamless service delivery.
- Assist in feedback collection and contribute to process improvements.
- Adhere to company policies, service standards, and compliance requirements.

Qualifications & Skills





- Bachelor’s degree (preferred) or equivalent work experience.
- 1-3 years of experience in a customer service role (for entry level); 5+ years for senior CSR roles.
- Excellent communication skills (verbal and written).
- Solid problem-solving and conflict-resolution abilities.
- Ability to multitask, work under pressure, and meet deadlines.
- Proficiency in MS Office and familiarity with CRM tools (e.g., Salesforce, Zendesk).
- Flexibility to work shifts, weekends, or holidays if required.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Mumbai)
🏢 Cosyseal
📍 Mumbai