Responsibilities

- Customer Support: Provide timely and accurate assistance to customers experiencing issues with our platform. This includes troubleshooting problems and offering solutions to ensure a seamless user experience.
- Live Chat Management: Efficiently manage live chat inquiries, responding promptly to customer queries and concerns. Ensure high satisfaction levels by resolving issues in a timely and skilled manner.
- Feedback and Improvement: Engage with customers through Zoom calls to gather feedback on their experience with SalesBlink. Use insights gained to recommend improvements to our product and services.

Qualifications

- Proven experience in customer service or a similar role, preferably in the SaaS or technology sector.
- Excellent communication skills, both written and verbal, with the ability to explain complex concepts in a clear and concise manner.
- Strong problem-solving skills and the ability to think on your feet.=
- A customer-first mindset, with a genuine desire to help others succeed.




- Experience with live chat support platforms and familiarity with CRM software.
- Comfortable conducting video calls and presenting to customers.
- Ability to work independently and as part of a team in a fast-paced environment.

Why Join Us?

- Be part of a fast-growing tech company with a product that makes a real difference in our customers’ sales processes.
- Work in a dynamic, supportive environment where your contributions are valued and celebrated.
- Receive competitive compensation and benefits.
- Enjoy opportunities for professional growth and development.
- Flexible working arrangements to support work-life balance.

Pay: ₹150,000.00 - ₹250,000.00 per year

Benefits :

- Health insurance

Education :

- Bachelor's (preferred)

Experience :

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- Hindi (preferred)
- English (required)

Work Location: Remote

📌 Customer Support Associate (India)
🏢 FUTUREBLINK
📍 India