The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environmentJob
Title: BPO Customer Support Executive (Multilingual)
Location: Mumbai, Maharashtra
Experience: 2-3 Years
Working Days: 6 Days a WeekJob
Type: Full-Time
Key Responsibilities :
- Handle inbound and outbound customer service calls in multiple languages.
Address customer inquiries, concerns, and complaints professionally and efficiently. Provide product/service information to customers.
Resolve customer issues and escalate complex cases to the appropriate departments. Maintain accurate records of customer interactions and transactions.
- Adhere to company policies and procedures while delivering excellent customer service.
Key Skills & Qualifications :
- Proficiency in at least three of the following languages: Hindi, English, Marathi, Kannada, Gujarati, Tamil (both spoken and written).
Robust communication and interpersonal skills.
Ability to manage and resolve conflicts.
High level of patience and problem-solving ability.
Basic computer skills for handling CRM systems and software.
Prior experience in customer support or call centres is a plus but not mandatory.
Educational Qualification :
- Graduation with a degree is a must
Salary :
- Market-competitive salary based on experience.
Working Hours :
- Rotational shifts, including weekends and public holidays.
Benefits :
- Health insurance and performance-based incentives.
Training and development opportunities for career growth.
If you have excellent communication skills and can handle customer queries in multiple languages, we would love to hear from you!