Job Title :Service Operations Specialist**

Location: Pune, India

Corporate Title: Associate

Role Description

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities

- Experience: 6-8 years
- Monitor production systems for performance, availability, and anomalies.
- Collaborate with development teams for bug fixes and enhancements.
- Unix ,SQL/PLSQL,Docker, Helm, K8s and OpenShift knowledge will be an advantage.
- Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management.
- Define, document, and maintain procedures, SLAs, and knowledge base to support the platforms to ensure consistent service levels are achieved across the global support team.
- Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers.
- Manage incidents through resolution, keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
- Conduct post-mortems of incidents and drive relevant feedback into Incident,



Problem and Change management programs.
- Drive the automations and implementation of the tools and best practices needed to provide effective support.
- Collaborate with, deliver initiatives, and install these initiatives to drive stability in the environment.
- Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required.
- Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues.
- Regularly review and analyze service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible.
- Perform reviews of existing monitoring for the platform and make improvements where possible.

Your skills and experience

Business and Technical competency :

- Hands on experience in Banking domain and technology.
- Banking Investment and operations knowledge is a must.

Technologies :

- Hands-on experience with log analyzer such as Splunk (mainly), Geneos etc.
- Knowledge in Microservices architecture, Docker, K8s, Helm and Unix




- Knowledge on any cloud platform, preferably on GCP
- Knowledge and hands on in Observability tool like New Relic
- Hands on experience in job scheduling tools, SQL etc.

Incident and Operations Management :

- Solid knowledge in incident management processes and various ITIL concepts. ITIL V3 foundation certification (preferred)

Soft Skills :

- Excellent problem-solving abilities in high-pressure scenarios.
- Strong communication skills to work effectively with stakeholders and cross-functional teams.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- English language skills mandatory, German CEFR A1 level preferred (highly desirable)

Education

- Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

How we’ll support you

- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information: We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

📌 Service Operations Specialist, As (Pune)
🏢 Deutsche Bank
📍 Pune