- Excellent written and oral communication skills for explicit stakeholder interaction.
- Hands-on experience with ticketing tools such as ServiceNow and JIRA .
- Ability to manage stakeholder communication across technology and business teams.
- Basic troubleshooting skills for hardware, software, and network issues.
Good to Have
- Familiarity with ITIL processes and incident management best practices.
- Exposure to global support environments and cross-cultural communication.
- Knowledge of SLA compliance and escalation procedures.
- Experience in creating knowledge base articles and documentation.
- Customer-centric mindset with strong problem-solving abilities.
Location
- Chennai
Job Function
- BUSINESS PROCESS SERVICES
Role
- Process Expert
Job Id
- 399865
Desired Skills
- IT IS_Service Desk
Qualifications : BACHELOR OF COMMERCE
📌 Service Desk (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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