Job Title : Customer Support Executive - International Chat Process (BFSI) Location : Sector 30, Gurugram Salary : Up to ₹31,500 CTC
we are hiring Customer Success Associates for an International BFSI Chat Process . The role involves handling customer queries via chat and providing support related to financial products and services.
Key Responsibilities :
- Handle customer queries via chat support
- Manage multiple live chats simultaneously
- Provide accurate information about financial services
- Ensure customer satisfaction and meet KPIs
Requirements :
- Minimum 6 months BFSI experience (mandatory) :
- Graduate / Undergraduate
- Typing speed 35 WPM+ :
- Ability to manage multiple chats
- Excellent English communication
Shift & Benefits :
- 5 Days Working with 2 Weekly Offs
- 24/7 Rotational Shifts (Night Shifts Included)
- Cab Facility Available (within hiring zone)